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Frequently asked questions

Short answers to the questions we are asked most. Each one links through to a full guide where the detail matters.

At the airport

How early should I arrive for my flight?: Roughly 90 minutes for a domestic flight with hand luggage, two hours with checked bags, and three hours for an international departure from a large hub. Add time at peak hours and when travelling with children.
When does check-in close?: Bag drop usually closes 45 to 60 minutes before departure and up to 90 minutes on some long haul flights. Gates typically close 15 to 20 minutes before departure.
Do I need to take my laptop out at security?: At older checkpoints yes. Where modern scanners are installed, signage will tell you that laptops and liquids may stay in the bag.

How much can a checked bag weigh?: Commonly 23 kg per bag on international economy fares. Above 32 kg most airlines refuse a single piece for handling reasons.
Can I carry a power bank?: Yes, but only in the cabin. Spare lithium batteries are not allowed in checked baggage.
My bag did not arrive. What do I do first?: File a report at the baggage service desk before leaving the reclaim hall and keep the file reference. Most delayed bags arrive within 24 to 48 hours.

What am I owed when a flight is delayed?: Duty of care such as meals and, for overnight delays, accommodation usually applies regardless of cause. Cash compensation generally applies only where the cause was within the airline's control.
My flight was cancelled. Refund or rebooking?: The choice is normally yours: a replacement flight at the earliest opportunity, or a refund of the unused portion of the ticket. A voucher is not a substitute for a refund.
What happens if I miss a connection?: On a single ticket the airline rebooks you at no cost and handles your bags. On separate tickets the second airline has no obligation, so you may need a new ticket.

How long a layover do I need to leave the airport?: As a rule, at least six hours, and preferably more. Subtract immigration, baggage and re-screening time before deciding.
Can I sleep inside an airport?: At many large hubs yes, in designated rest areas. Several airports also have transit hotels or sleep pods sold in blocks of hours.

Do you sell flights or handle bookings?: No. Air Passenger Service publishes information only. We do not sell tickets and cannot rebook, check in or trace luggage on your behalf.
How current is the information?: Every guide carries an update date. Airports change constantly, so always confirm critical details with your airline or the airport before travelling.
How do I report an error?: Email info@airpassengerservice.com with the page and the correction. We check every report and revise the guide where needed.

Still stuck? Read the Passenger Guide or contact us.