Privacy Policy

1. Who we are

Air Passenger Service LLC, 3528 S Maryland Pkwy, Las Vegas, NV 89169, US, is the controller responsible for personal data processed through this website. You can reach us at info@airpassengerservice.com or +1 702-472-2601.

2. Information we collect

Information you give us

• Your name and email address when you send a message through the contact form.
• The content of your message, including any details you choose to include.
• Correspondence sent to us by email, telephone or post.

Information collected automatically

• IP address, browser type and version, device type and operating system.
• Pages viewed, time of visit and the referring page.
• Aggregated performance and error data used to keep the site working.

Information we do not collect

We do not collect payment card details, passport or identity document numbers, booking references or health information. Never send these to us; if you do, we will delete them.

3. Why we process your information

• To answer your enquiries and correct published information (legitimate interest).
• To operate, secure and improve the website (legitimate interest).
• To measure aggregate usage so we can prioritise which guides to update (consent, where required).
• To comply with legal obligations such as record keeping and lawful requests.

4. Cookies and analytics

The site uses strictly necessary cookies to function. Any analytics cookies are optional and set only where you have consented. You can clear or block cookies in your browser settings, though some parts of the site may then behave unexpectedly. Our Cookie Policy describes each category in more detail.

5. Sharing your information

We do not sell personal information. We share it only with service providers who host the website, deliver our email and protect the site from abuse; each acts on our instructions under contract. We may also disclose information where required by law or to establish or defend legal claims.

6. International transfers

Our providers may process data outside your country, including in the United States. Where that happens we rely on recognised safeguards such as standard contractual clauses.

7. How long we keep information

• Contact enquiries: up to 24 months after the matter is closed.
• Server and security logs: up to 12 months.
• Aggregated, non-identifying statistics: indefinitely.

8. Your rights

Depending on where you live, you may have the right to access, correct, delete, restrict or object to processing of your personal data, to receive a portable copy, and to withdraw consent at any time. Residents of California may request details of the categories of information collected and may opt out of any sharing. We do not sell personal information.

To exercise a right, email info@airpassengerservice.com. We respond within 30 days and will never charge you for a routine request or treat you differently for making one.

9. Security

The site is served over encrypted connections, access to enquiry data is limited to staff who need it, and we review our providers periodically. No system is perfectly secure, so please do not send sensitive documents through the contact form.

10. Children

The site is intended for adults planning travel. We do not knowingly collect information from children under 13. If you believe a child has sent us personal data, contact us and we will delete it.

11. Changes to this policy

We update this policy when our practices change. The date above shows the current version, and material changes will be highlighted on this page.