Refund and Cancellation Policy

1. Scope

This website is a free information service. No tickets, transfers, lounge passes, subscriptions or travel products are sold through it. In the ordinary case there is nothing to refund because nothing was paid to us.

2. Payments made to third parties

If you paid an airline, airport, rail or bus operator, taxi company, hotel or online travel agency, that organisation holds your money and its own conditions of carriage or booking terms apply. We have no access to those bookings and cannot issue, approve or accelerate a refund on your behalf.

• Flight tickets: apply to the airline that issued the ticket, or to the agency you booked through.
• Cancelled flights: a refund of the unused portion is normally due if you decline rebooking.
• Rail, metro and bus tickets: apply to the operator named on the ticket.
• Card payments: if a merchant does not respond, ask your card issuer about a chargeback.

3. Paid services provided directly by us

Where we agree in writing to supply a paid service such as licensed content, consultancy or a research report, the following applies.

• Cancellation more than 14 days before delivery begins: full refund of any amount paid.
• Cancellation within 14 days of delivery beginning: refund of the balance not yet performed, less reasonable costs already incurred.
• After delivery is complete: refunds are made only where the service materially failed to match what was agreed.
• Digital content supplied immediately with your consent is non-refundable once accessed, except where it is faulty or not as described.

4. How to request a refund from us

Email info@airpassengerservice.com with the invoice number, the date of payment, the amount and a short explanation. We acknowledge requests within 3 working days and decide within 14 days. Approved refunds are returned to the original payment method within 10 working days; your bank may take a few days more to show the credit.

5. Duplicate and incorrect payments

Duplicate charges and amounts taken in error are refunded in full as soon as they are verified, without deduction.

6. Disputes

If you disagree with a decision, reply to the same email thread within 30 days and ask for a review. A person who was not involved in the original decision will look at it again. This does not affect any statutory rights you have where you live.

7. Contact

Air Passenger Service LLC, 3528 S Maryland Pkwy, Las Vegas, NV 89169, US. Telephone +1 702-472-2601, email info@airpassengerservice.com.