The Airport Passenger Handbook

Know the airport. Plan the journey. Travel smarter.

31 original guides covering major airports, transfers into the city, layovers worth planning and the passenger rules that matter when something changes.

Passengers walking through a bright modern airport departure hall

Four ways into the handbook

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Terminal building at John F Kennedy International Airport, New York
Airport Guides

JFK Airport Guide

Terminals, AirTrain connections, security timing, lounges, baggage storage and what to expect on a connection at New York JFK.

11 min read

Rail option on the JFK to Manhattan route
Airport to City

JFK Airport to Manhattan

AirTrain, subway, rail, taxi or private transfer. What each option really costs in time, and which one suits your luggage and arrival hour.

9 min read

Airside facilities during an 8 hour layover at JFK
Layovers

8 Hours at JFK

An eight hour connection at JFK sounds generous. After immigration, terminal transfers and re-screening, the usable window is closer to four hours.

8 min read

Flight delays at the airport
Passenger Guide

What to Do When Your Flight Is Delayed

Delays are procedural problems. Knowing who to ask, what to keep and when to act turns a lost day into a manageable inconvenience.

8 min read

Terminal building at London Heathrow Airport
Airport Guides

Heathrow Airport Guide

Four working terminals, fast rail links and long walks. What to expect at Heathrow, from check-in timing to lounges, transfers and family facilities.

11 min read

Rail option on the Heathrow to central London route
Airport to City

Heathrow Airport to Central London

Heathrow has more good options than most airports. Here is how they compare on time, cost and convenience, and how to pay for each.

8 min read

Why this handbook exists

Written for the passenger standing in the departures hall

Most airport information is written for the industry or for search engines. We write for the person with a boarding pass in one hand and a suitcase in the other: how long the walk really takes, which train avoids the traffic, what the airline owes you when the flight is cancelled.

Every guide is reviewed against published airport and airline information, and we say plainly when something depends on your ticket, your nationality or the hour you travel.

More about Air Passenger Service
Traveller looking out of a terminal window towards the apron